What is a Hair Box?
The Hair Box is a super flexible subscription that includes 3 personalized products of your choice. It will be sent at the frequency you specified, with no obligation to renew.
Why should I buy a Hair Box instead of individual products?
Because it is the best deal for your hair needs. On average, our customers buy at least 3 products per order. If you buy them individually, the costs add up. With a hair box subscription you always pay £ 12.50 or less.
What the Hair Box includes?
Each Hair Box includes 3 personalised products of your choice, a gift and always free shipping.
How much does it cost?
The Hair Box has a value of £ 37.50 and contains 3 personalised products of your choice.
Is shipping free?
Yes, shipping is always free.
How flexible is the management of the Hair Box?
The Hair Box is a super flexible subscription. You can cancel it at any time, even right after your first order; you can pause it for 30 days; you can change your shipping frequency and modify the products you want to receive.
Does the price change according to the products I choose?
No! That's the best thing! For instance, you can pick a diverse routine with Shampoo + Conditioner + Prime Mask, or a delivery with 3 Prime Masks, or 3 Hair Colors. The price remains always the same.
Which products can I insert in my Hair Box?
All products available on our website, except Hair Oil. Shampoo, Conditioner, Leave-In, Prime Mask, Active Water and all hair color line dyes. You can change products before every renewal in order to vary your routine. For instance, if you still have a product to finish, you can replace it with another of your choice.
Can I cancel my Hair Box subscription at any time?
Yes, after receiving your first Hair Box delivery you can cancel at any time and in complete autonomy. Just log into yuor account and follow the instructions and in a few clicks, without having to contact our customer service, you can cancel your subscription immediately after receiving the first shipment.
Can I pause the Hair Box subscription without cancelling it?
Yes, you can pause your Hair Box subscription for 30-days withoud cancelling it and without losing the rights to receive gifts and other benefits.
How often is the deliv ery?
You decide it. You can pick the frequency of the delivery every {subscriptionFrequencies} months. You can switch the frequency whenever you want.
What happens on the third delivery?
On the 3rd consecutive delivery (of the same, ininterrupted subscription) you receive a special £ 39.00 gift to reward your loyalty: the custom Hair Oil.
Why can't I insert the Custom Hair Oil in my Hair Box?
Because the product will arrive as a gift with the third delivery.
What happens if I activate different subscriptions / Hair Boxes with multiple accounts?
The Hair Box is a personal service that rewards recurring customers. For this reason, if you create multiple accounts to activate a first Hair Box again, you will not receive the gifts you already received with the previous Hair Box orders. Our system regularly carries out cross-checks to verify activations of multiple Hair Boxes with an account different from the one of the first activation. Also remember that Shampora often rewards customers with multiple orders on a single account.
What happens if I cancel my Hair Box subscription and then resubscribe it?
The Hair Box is a service that rewards loyal customers, so in case you have to cancel your Hair Box and then reactivate it you will not receive the following gift but you will start from the beginning. Gifts already received will not be included again. For this reason, we advise you to not cancel your Hair Box subscription, but to pause it for 30-days or to modify the delivery frequency up to {maxSubscriptionFrequency} months in order not to lose the benefits acquired. Shampora Srl regularly cross-checks user accounts. If you reactivate the Hair Box with a new account different from the one you used in the past, you may not receive the gifts you have already received.
Can I apply for a refund?
The Hair Box, after renewal, cannot be refunded. You can cancel the following delivery at any time before renewal. Please consult Terms and Conditions page for any other queries.
*You will receive a gift for your first 4 deliveries, in your 3rd delivery the gift will be the £ 39.00 exclusive Custom Hair Oil. From the 5th delivery gifts are subject to warehouse availability.
**Cancellation, pause or editing have to be done before next auto-renewal.