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Frequently Asked Questions

The answers to the most frequently asked questions about your customised products

About us

Who manufactures my formulas?

The core ingredients that design your formulas are selected using a proprietary algorithm based on the answers you give during the consultation. Our team of researchers then further refine the formula to ensure you get your desired results.

Why are you different?

Shampora provides customized products designed to meet the hair needs of the client. Thanks to our team of experts that cover every sector and cutting-edge technology, we're able to offer customized products, allowing you to create and buy the perfect Shampoo, Conditioner, Leave-In, Prime Mask, Active Water Hair Color to meet your needs.

What's our mission?

Our mission is to promote uniqueness by creating hair products designed and tailored for each person.

Hair Care Ingredients

Do they contain silicones?

Our hair care products do not contain silicones at the moment. We are considering how to let customers who want an instant effect add professional silicone to their customized formula.

Are they Vegan and Cruelty Free?

Yes, we are PETA Vegan and Cruelty Free certified. All our products do not contain animal-based ingredients, including the most used in cosmetics such as silk extract, honey and animal pigments. In compliance with European Regulation, it is forbidden to test on animals. And even if it was, we wouldn't do that anyway.

Hair Color ingredients

Do they contain Ammonia?

No, our Hair Color products do not contain Ammonia, but an odor-free alternative: Cocamide MEA.

Do they contain silicones?

Yes, all our Hair Colors contain professional silicone

What do they not contain?

Our hair care products do not contain Paraphenylenediamine, Ammonia, Resorcinol, Gluten, Parabens, Phthalates.

Are they Vegan and Cruelty free?

Yes, we are PETA Vegan and Cruelty Free certified. All our products do not contain animal-based ingredients, including the most frequently used in cosmetics such as silk extract, honey and animal pigments. In compliance with Eurpoean Regulation, it is forbidden to test on animals. And even if it was, we wouldn't do that anyway.


What's the price?

Shampoo 250ml: 14£
Conditioner 250ml: 15£
Leave-In 250ml: 19£
Prime Mask 150ml : 23£
Active Water 100ml: 13£

When do they expire?

We advise that you use our products within six months of them being made. Once opened, we recommend using them within 3 months.

Do you offer free samples?

No, because each formula is custom-made-to-order. As a result, we're unable to offer samples.

Where are the products made?

All our products are Made in Italy in our laboratory in Rome. We manufacture with the best EU Cosmetics standards.

I'm allergic to some ingredients, what can I do?

If you have allergies, or any doubts regarding ingredients, please contact us at and we'll be more than happy to help you (we usually respond within 24 hours).

I ordered the same formula as my previous order. Why aren't all the ingredients in the INCI list the same as before?

Our laboratory experts are always on the lookout for new, better-performing ingredients and new ways to process formulas. Don't worry if you notice that some ingredients differ in comparison to a previous formula, we can assure you that the results will be even better :)


Can I send the bottle back to be refilled?

This isn't possible at the moment.

Can I change my formula?

If you've already ordered your products, send us an email at as soon as you can, specifying the changes you'd like to make. We can change your formula up until the moment your order is made by our researchers.

How can I reorder my formula?

If you want to reorder your formula, simply visit your profile and click on "View your formula" and continue to purchase.

I'm not satisfied with my products, what can I do?

Your satisfaction is our number one goal. If you're not completely satisfied with your customized products, please contact us by email at within 15 days after receiving your package.

How can I pay?

You can pay using Credit Card or PayPal.

I'd like to give someone a gift, is that possible?

Head to

Can I use special characters on my bottle?

No, we can't print special characters on our labels at the moment.

How can I cancel my order?

If you've just placed an order and wish to cancel it, please contact us within 24 hours at If your products have already been made, we'll be unable to cancel your order. If the cancellation request is made after the 24 hour period, we're only able to cancel up to a maximum of 70% of the amount paid.

Answering the consultation

Not sure how to answer some of the hair quiz questions? Here you can find some advice:

What about your curly hair?



- How thick is your hair?

Your hair is thin if, holding a single hair between your fingers, you do not perceive its presence.

Your hair is normal if, holding a single hair between your fingers, you perceive its presence.

Your hair is thick if, holding a single hair between your fingers, you clearly perceive its thickness.

- Do you have frizzy hair?

Your hair is frizzy if, with humidity, it tends to curl, become unmanageable and difficult to comb.

- How is your scalp?

Your scalp is irritated if it is itchy, inflamed or reddened.

Your scalp is oily if your hair gets dirty quickly and you need to wash it frequently (once a day / every 2 days).

Your scalp suffers from dandruff if it has white flaking that leaves residues on shoulders and clothes. Dandruff can be more abundant during seasonal changes: in this case it is called “seasonal dandruff”.


The scalp can be in different conditions at the same time:

- Irritated and with dandruff

- Irritated and oily

- Oily and with dandruff

- Irritated, oily and with dandruff

Healthy scalp has none of these characteristics.

- Do you have any hair highlights?

With highlights we mean lightening treatments such as Shatush, Meches, Balayage and bleaching in general.

- How often do you go to a hairdresser?

Never or rarely.

- What are your hair goals?

We ask you what your hair goals are to select the best ingredients for you and create your tailor-made products.

- What fragrance do you prefer?

You can select the fragrance you prefer for your products. The scent is delicate and pleasant. If you are allergic or do not like perfumes, you can select the 'fragrance free' option to have products without fragrance: in this way, the products will have the natural smell derived from the ingredients contained inside.

My account

How can I change my password?

Simply login to your profile, click on "Edit Personal Information" and fill in the respective field with your new password. Don't forget to save it!

How can I change my phone number?

Login to your profile, select "Edit Personal Information", edit your number and click "Save".

How can I see the orders I've already placed?

Login to your profile and select "View your orders". Here you'll find all your previous orders.


Do you own a salon and want to collaborate with us?

Contact us at for more information.